Shipping policy
We aim to deliver your order as quickly and smoothly as possible. Please review the details below regarding our shipping process.
1. Shipping Rates
- Hong Kong & Macau: USD $5.00 (Free on orders over USD $300)
- Asia Pacific: USD $7.00 (Free on orders over USD $300)
- Africa: USD $7.00 (Free on orders over USD $300)
- Europe: USD $10.00 (Free on orders over USD $300)
Shipping to EU countries is currently limited. Orders can only be processed if a valid IOSS VAT number is provided. - North America: USD $10.00 (Free on orders over USD $300)
- South America: USD $12.00 (Free on orders over USD $300)
Shipping costs may vary depending on your exact location. Final shipping fees will be calculated at checkout.
2. Processing Time
Orders are typically processed within 3–7 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended.
3. Delivery Time
Estimated delivery time is 10–14 business days after shipment. Please note that delivery times may vary depending on your location, customs procedures, and local carrier conditions.
4. Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your country. These charges are not included in our prices and are the responsibility of the customer.
5. Shipping Carriers
We work with trusted international carriers and local postal services to ensure reliable delivery. The carrier used may vary depending on your destination.
6. Delays & Liability
While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including customs inspections, weather conditions, or carrier disruptions. We are not responsible for such delays.
7. Lost or Delayed Packages
If your order has not arrived within 14 business days after shipment, please contact us at info@trifens.com. We will assist you in tracking your package and resolving the issue.
